Refund & Returns Policy
Your Satisfaction, Our Priority
Explore our comprehensive policy on returns, refunds, and exchanges to ensure a seamless shopping experience at GetCharmy.store.
Understanding Returns
Refund Process
Shipping Costs
Contact Support
Introduction to Our Policy
At GetCharmy.store, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, which is why we’ve crafted a clear and fair policy to address returns, refunds, and exchanges. Our goal is to make your shopping experience as smooth and enjoyable as possible.
Whether you’re looking to return a product, request a refund, or exchange an item, our policy is designed to provide you with all the necessary information and support you need. Dive into the details below to learn more about how we handle each situation.
14-Day Return Window
Easy Returns Within 14 Days
We offer a 14-day return window from the date you receive your order. To qualify for a return, items must be unused, in their original condition, and packaged in the original packaging. This ensures that we can process your return efficiently and get you the resolution you need.
Please ensure that all components, such as charms, chains, packaging, and gift boxes, are included when returning an item. This helps us maintain our quality standards and provide the best service possible.
Return Conditions
Return Requirements
Ensure Your Return Meets Our Criteria
To qualify for a return at GetCharmy.store, items must remain unused and in pristine condition. Ensure all original components, including charms, chains, packaging, and gift boxes, are included. A valid proof of purchase is essential to process your return smoothly.
Refund Process
Simple Steps to Request Your Refund
To initiate a refund, please contact us via email or through your account page. Refunds will be credited to your original payment method. Once we receive and inspect your return, processing typically takes 5–10 business days.
Phone
(255) 352-6258
Address
GetCharmy.store
Calle de María de Molina, 31, Chamartín, 28006 Madrid, Salamanca
Operating Hours: Mon-Fri, 9 AM – 5 PM PST
We’re here to help! If you have any questions about your order, feel free to reach out.